Shipping Policy

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Last Updated: January 1, 2026  |  Effective Date: January 1, 2026

These Shipping Terms and Conditions ("Terms") govern your use of shipping and logistics services provided by System 365 (hereinafter "System 365," "we," "us," or "our"), operating at 1050 W 35th St, Chicago, IL 60609, United States. By tendering a shipment to System 365, you accept these Terms in full.

1. Service Coverage

System 365 provides intercity mail, parcel, express, overnight, and freight delivery services across all 48 contiguous United States. Services to Alaska, Hawaii, U.S. territories, and international destinations may be available on a case-by-case basis — contact us for availability and pricing.

2. Accepted Items

We accept a wide range of items including:

  • Standard business and personal correspondence
  • Parcels and packages (up to 150 lbs for courier services)
  • Freight and bulk cargo (with advance booking)
  • Legal, financial, and medical documents
  • Electronics (properly packed and declared)

3. Prohibited Items

The following items are strictly prohibited from all System 365 shipments:

  • Firearms, ammunition, or explosive devices of any kind
  • Narcotics, controlled substances, or illegal drugs
  • Hazardous materials (unless under special freight agreement)
  • Live animals or perishable biological specimens (without climate-control agreement)
  • Currency, coins, or negotiable instruments exceeding $1,000 in value
  • Counterfeit goods or items that violate intellectual property law
  • Any item prohibited by federal, state, or local law

Shipments found to contain prohibited items will be refused, returned at the sender's expense, or reported to appropriate authorities as required by law.

4. Pricing and Fees

4.1 Rate Calculation

Rates are calculated based on service level, actual weight or dimensional weight (whichever is greater), and delivery zone. Dimensional weight is calculated as: (Length × Width × Height in inches) ÷ 139.

4.2 Fuel Surcharge

A fuel surcharge of 9% is applied to all shipments. This rate is subject to review and may change with 14 days' notice.

4.3 Additional Fees

  • Residential delivery surcharge: $2.50 per shipment
  • Remote area surcharge: $5.00–$15.00 based on ZIP code
  • Redelivery fee: $4.50 per attempt after first failure
  • Address correction fee: $3.00
  • Oversize fee: Applied to packages exceeding 48 inches on any side

5. Delivery Timelines

Delivery timelines are estimates and not guaranteed unless the Overnight Priority service with explicit guarantee is selected and confirmed in writing. Delivery timelines are based on business days (Monday–Friday, excluding federal holidays).

  • Standard Mail: 3–7 business days
  • Express Delivery: 1–2 business days
  • Overnight Priority: Next business day by 10:00 AM (major metros)
  • Freight / Bulk: As quoted (typically 2–5 business days)

6. Packaging Requirements

All items must be properly packed for safe transport. System 365 is not liable for damage to items insufficiently packed. Guidelines:

  • Use new, corrugated boxes rated for the weight of contents
  • Use at least 2 inches of cushioning material on all sides
  • Seal all seams with pressure-sensitive tape (minimum 2 inches wide)
  • Remove or cover old labels and barcodes
  • Label must be affixed to the largest face of the package and not overlap seams

7. Insurance and Liability

7.1 Declared Value

Basic liability coverage of $100 is included with all shipments. Additional coverage may be purchased up to $10,000 per shipment. System 365's maximum liability shall not exceed the declared value of the shipment.

7.2 Claims Process

Claims for loss or damage must be filed in writing within 30 calendar days of the scheduled delivery date. Claims must include proof of value, photographs of damage (if applicable), and original packaging materials for inspection. Claims are processed within 10–15 business days.

8. Tracking and Proof of Delivery

All shipments include a unique tracking number accessible via system365mail.com. Proof of delivery (including electronic signature where applicable) is retained for 180 days from delivery date and available upon request.

9. Undeliverable Shipments

If a shipment cannot be delivered due to an incorrect address, recipient refusal, or inaccessible location, System 365 will attempt delivery twice before returning the shipment. Return shipping is billed at the same rate as the original service. Unclaimed shipments are held for 14 business days before disposal.

10. Service Guarantees and Remedies

For Overnight Priority shipments with a confirmed guarantee, if System 365 fails to deliver by the guaranteed time and the delay is due to System 365's error (not weather, acts of God, or third-party causes), we will refund the shipping charge upon request. This constitutes the sole remedy for service failure.

11. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict of law provisions. Any disputes shall be resolved in courts of competent jurisdiction in Cook County, Illinois.

12. Amendments

System 365 reserves the right to amend these Terms at any time. Updated Terms will be posted at system365mail.com/terms.html with a revised effective date. Continued use of our services constitutes acceptance of revised Terms.

13. Contact for Policy Questions

For questions regarding this Shipping Policy, please contact: